Cancellation Policy

At neogoods, we understand that plans may change. Our cancellation policy is designed to be fair, transparent, and hassle-free while ensuring smooth order processing.

1. Order Cancellation Before Dispatch

  • You can cancel your order before it has been dispatched from our warehouse.

  • To cancel, please contact us via:

  • Always include your order number when making a cancellation request.

✅ If your order hasn’t been packed or shipped, we will cancel it and issue a full refund within 1–2 business days to your original payment method.

⚠️ Note: Cancellation requests sent via Instagram DMs, Facebook messages, or unofficial platforms will not be considered valid.

2. Order Cancellation After Dispatch

  • Once an order has been dispatched, it cannot be cancelled.

  • If you still wish to cancel, please accept delivery and then raise a return request as per our Refund & Return Policy.

3. COD (Cash on Delivery) Order Cancellation

  • COD orders may require confirmation via phone, SMS, or WhatsApp.

  • Unconfirmed COD orders may be automatically cancelled.

  • Frequent COD order cancellations may lead to COD being disabled for your future purchases.

4. Prepaid Order Refunds

  • If your prepaid order is cancelled successfully before dispatch, we will issue a full refund to your original payment method (UPI, wallet, card, or net banking).

  • Refunds typically reflect within 3–7 business days, depending on your bank or payment provider.

5. Seller Cancellations

We reserve the right to cancel your order if:

  • The product is out of stock or discontinued

  • The delivery address is invalid, incomplete, or unreachable

  • The order is flagged as suspicious or high-risk by our fraud detection system

In such cases, you will be notified promptly, and a full refund will be issued (if already paid).

6. Contact Us

For cancellation-related queries or assistance, reach out to our support team:

📧 Email: pradeeplodha1618@gmail.com
📞 Phone/WhatsApp: +91 9202429159
🕒 Support Hours: Monday–Saturday, 10 AM – 6 PM