Frequently Asked Questions (FAQ)

1. Do you deliver across India?
Yes, we ship Pan-India through trusted courier partners like Bluedart, Delhivery, XpressBees, and more.

2. How long will my order take to arrive?
Metro cities: 2–4 working days.
Tier 2 & 3 cities: 3–6 working days.
Remote areas: 5–8 working days.

3. How can I track my order?
Once shipped, you’ll receive an SMS/email with your tracking ID and a link to track your order in real-time.

4. Do you offer Cash on Delivery (COD)?
Yes, COD is available for select pin codes. A small COD handling fee may apply.

5. What is your return policy?
You can request a return within 5 days of delivery, provided the item is unused, in original packaging, and supported with a full unboxing video.

6. Are there items that cannot be returned?
Yes. Personal care, perishable goods, customized items, and products marked “final sale” are not returnable.

7. How do I get a refund?
Refunds are processed within 8–15 working days after the returned item passes inspection. COD refunds are issued via UPI or bank transfer.

8. Can I cancel my order?
Yes, orders can be cancelled before dispatch. Once shipped, cancellations are not possible.

9. Do you charge for shipping?
Shipping is free for orders above ₹499. A flat ₹49 fee applies to orders below ₹499.

10. How do I contact customer support?
You can email us at [Your Support Email] or WhatsApp/Call us at [Your Business Phone Number]. Our team is available Mon–Sat, 10 AM – 6 PM.